Privacy Policy

In order to provide luxury cruise planning and fulfill maritime manifest obligations, we collect the following categories of information:

Your personal data is strictly utilized for legitimate travel reservation purposes:

• Directly submitting your reservation hold and deposit to the respective cruise line central booking system.
• Filing mandatory maritime security manifests with coast guards, customs, and port clearance authorities.
• Delivering confirmed itineraries, ticket contracts, luggage tags, and boarding passes.
• Performing automatic promotional rate checks to lower your fare before final payment.

All online communications and consultation requests are protected by 256-bit AES transport layer security (TLS 1.3). Payment card information is tokenized using Level 1 PCI-DSS compliant payment gateways and is never stored on our local web servers.

For Data Principals protected under India's Digital Personal Data Protection Act, 2023, CruiseHelpCenter guarantees all statutory rights including:

• Notice & Consent: Itemized clear notice and lawful basis prior to data processing.
• Data Principal Rights: Right to access summary of data, right to correction and completion, right to erasure, and right to nominate.
• Children's Data: Verifiable parental consent for voyagers under 18 with zero targeted advertising.
• Dedicated Grievance Redressal: Statutory redressal via our Grievance Officer within 7 working days.

Regardless of your residency, CruiseHelpCenter grants you the full spectrum of global consumer privacy rights:

• Right to Access: You may request a complete summary of all personal data held regarding your bookings.
• Right to Correction: You may correct passport numbers, name spellings, or communication preferences at any time.
• Right to Deletion (Right to Be Forgotten): Following completion of your cruise voyage and subject to statutory tax/manifest retention periods, you may petition for the permanent deletion of your profile.
• Non-Discrimination: We never deny service or adjust pricing if you exercise any legal privacy right.

In compliance with Google Ads Policies and Google Analytics terms:

• We implement Google Tag (gtag.js) to measure inquiry submissions and helpline phone clicks for advertising quality and campaign optimization.
• We do not transmit Personally Identifiable Information (such as full names, email addresses, or phone numbers) directly into unhashed Google Analytics dimensions.
• Users may opt out of personalized Google advertising via the Google Ads Settings page or the Network Advertising Initiative opt-out portal.

To exercise any privacy rights, request data disclosure, or update your contact preferences, please reach out to our compliance desk: